Evaluating the Impact of Preferential Treatment: The Mediating Role of Customer Entitlement and Its Consequences. Journal of Political Stability Archive, [S. l.], v. 2, n. 4, p. 328–352, 2024. Disponível em: http://journalpsa.com/index.php/JPSA/article/view/55.. Acesso em: 22 jan. 2025.