Evaluating the Impact of Preferential Treatment: The Mediating Role of Customer Entitlement and Its Consequences. Journal of Political Stability Archive, [S. l.], v. 3, n. 1, p. 344–369, 2025. DOI: 10.63075/p83k3s08. Disponível em: https://journalpsa.com/JPSA/article/view/55.. Acesso em: 2 apr. 2025.