Pension Processing: A Process Efficiency Analysis of AGPR Pension Settlement Cycle: Identifying Procedural Bottlenecks

Abstract

This research paper on ‘A Process Efficiency Analysis of the AGPR Pension Settlement Cycle: Identifying Procedural Bottlenecks’ aimed at investigating the procedural bottlenecks in AGPR pension settlement cycle, the underlying causes with reviews best practices internationally and suggests practical institutional reforms. The pension settlement cycle under the Accountant General Pakistan Revenues (AGPR) is responsible for ensuring timely, transparent, and accurate pension payments to federal government retirees. In this objective, the research approach undertaken includes in-depth study of various research reports, survey through questionnaires being filled by the retired Federal Government officers (Civil Servants) and the Officers of the AGPR working/worked in Pension wing. Furthermore, the research also critically analyzed the pension settlement still faces procedural inefficiencies. Retirees experience delays ranging from 4 to 12 months due to fragmented processes, inconsistent digital adoption, documentation weaknesses, and insufficient institutional coordination. At this juncture, policy interventions are urgently required to overcome these challenges confronted. The massive digitalized system should be created and enforced for reducing the number of pending pension cases in the AGPR and enhance its efficiency in the pension settlement cycle.